Frequently Asked Questions
How can I keep track of the status of my order?
The ‘My Account’ section in your account, review the status of your orders, so that you can receive relevant information based on the respective ‘Order Number’.
Will I get the confirmation call from CCTV store after placing order?
Usually we don’t call customers for order confirmation. All new customers are logged in to our store via OTP(one time password) or email confirmation, so we take this as order confirmation and ship you the order right away.
How Can I cancel my order?
In order to cancel your order, please login to your my account section. Open the order you want to cancel and you will see an option to cancel the order. Your order can only be cancelled before it reaches the ‘Shipped’ status in your my account section.
What is the procedure of return?
You can return your product easily through our website in few seconds. Just follow these steps:
- Visit our Return Request Farm Page
- Fill out the RRF form with all relevant information including your Order ID and contact no.
- Once you have created your return request as described above, our customer care team will guide you to ship the product/item back to origin.
What are the delivery charges?
Delivery charge is the fee that has to be paid for the on-time delivery of a purchased product. Our standard shipping charges are Rs 150 but it keeps on changing based on the number of products purchased. For the best understanding please see the total shipping fee added to your order at checkout page.